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Refund Policy

THE CANNABIS CO: REFUND AND RETURNS POLICY

Delivery Information

We are proud to offer free worldwide shipping with next-day dispatch on orders over $99. Below are the estimated delivery timeframes after your order is placed:

  • Australia: 3-5 business days
  • New Zealand: 5-7 business days
  • Asia/Pacific: 7-10 business days
  • Rest of the World: 7-10 business days

Tracking Your Order

Once your order is dispatched, you will receive a confirmation email containing your order information, delivery details, and tracking number. You can track your order through the links provided.

International Orders

We ship to various locations worldwide, including Europe, the United Kingdom, North America, the Middle East, Asia, and Africa.

Signature Required on Delivery

All The Cannabis Co deliveries are made by a registered courier and require a signature upon delivery, unless you choose to authorize us to leave the package. If you're not home to sign for the delivery, the parcel will be transferred to the nearest post office for collection within 7 business days before being returned to The Cannabis Co.

Authority to Leave

If you prefer, you can authorize us to leave your parcel at your nominated address without requiring a signature. To do so, simply tick the box that reads: "I agree that the driver can leave the delivery if I am not home" during checkout. Please carefully review the terms and conditions of this service.

Split Orders

To ensure timely delivery, we may fulfill your order from multiple locations. In this case, your order will be split into separate shipments, and you will receive email notifications with tracking information. No additional shipping charges will be incurred for split orders.

Delivery Delays

While we strive to deliver orders within the stated timeframes, delays may occur, especially during busy sale periods or promotional events. We also reserve the right to delay dispatch if verification of your payment details is needed.

Pre-Orders

Occasionally, we offer pre-order options. Pre-ordered items are shipped once stock arrives in our warehouse. Please read the expected delivery dates carefully before placing your order, as the date is an estimate and may change due to unforeseen circumstances. For updates on pre-ordered items, please visit your account and check 'My Orders' for live status updates.


Refund and Returns Policy

We are committed to ensuring that you're completely satisfied with your purchase from The Cannabis Co. Below are the terms and conditions for returns and refunds:

Eligibility for Returns

We do not accept returns for change of mind.

Exchanges and Refunds

  • Exchanges: If eligible, we will issue a refund to your original payment method and create a new order for the exchange.
  • Refunds: Please allow up to 10 business days for processing once your return has been received. You will be notified once your return has been processed.

Order Cancellations and Amendments

We are unable to cancel or amend orders after they have been placed, including changes to delivery address, colors, sizes, and items, or applying discounts and rewards.

Afterpay, PayPal, Alipay, and Apple Pay Returns

Orders made via Afterpay, PayPal, Alipay, or Apple Pay can be returned either in-store or via post for a full refund. These orders can only be exchanged in-store for items of the same value, size, or color.

Damaged, Incorrect, or Faulty Items

If you receive a damaged, faulty, or incorrect item, please contact our Customer Care team for an assessment. We will make arrangements to resolve the issue promptly.

International Returns

International orders can be returned within 45 days of order placement. Please check the packing slip included with your order to determine whether it was dispatched by us. Approval is required for international returns, and our customer care team will provide you with a return authorization number.

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